As the world’s largest manufacturer of cleaning machines, Karcher supplies innovative solutions for all demands in the field of industrial cleaning.
We wanted a professional B2B telemarketing agency that could understand our industrial product range and be able to engage with prospects about the benefits and applications. The team at Beanstalk are impressive, I like the way we feel important to them.
Sales & Marketing Director, Europe
- Penetrate a new market for Karcher – Food & Drink Manufacturers
- Generate qualified sales appointments for Karcher’s field-based Business Development Managers
- Develop a database of qualified contacts that Karcher could use to market to in the future
Achieved success using:
Beanstalk recognised that a key element of the success of this campaign would be the telemarketer’s ability to differentiate Karcher’s products from its competitors, and to be able to help prospects understand the applications and benefits of Karcher’s products in an industrial environment.
Prior to the campaign starting, a workshop was run where one of Karcher’s Business Development Managers met the Beanstalk’s Account Manager and the telemarketer that would be working on the Karcher campaign. This session enabled Beanstalk to develop a series of qualifying questions that the telemarketer would use to uncover opportunities or applications that may not have been apparent or obvious to the prospect.
A closed-loop feedback system was also put in place, whereby Karcher and Beanstalk provided feedback on questions from prospects and how best to address them, whilst providing detailed feedback on the appointments generated. This facilitated continual development of the telemarketer’s product knowledge, whilst also providing invaluable market intelligence to Karcher.
With Karcher only having 2 field-based Business Development Managers (BDMs) to cover the whole of the UK, Beanstalk recognised that lead quality and careful diary management would be vital to maximise the effectiveness of the Business Development Managers’ time. Karcher’s BDMs shared their calendars with Beanstalk and each of their territories were split into quadrants; this ensured appointments were clustered in close geographical proximity.
With the telemarketer assigned to the Karcher campaign having extensive experience in generating leads with manufacturing businesses, coupled with the initial training and ongoing development, Beanstalk was able to hit the ground running and deliver a clear and compelling message to Karcher’s target market.
- £100kOrders won in 3-months
- 1.5Appointments per day
- £500kSales Pipleline
- 437Decision Makers Qualified
Beanstalk helped Karcher successfully penetrate this new market, delivering sales, a strong pipeline and a qualified database of key decision makers that Karcher can continue to market to via other channels.
“Beanstalk has delivered the appointments we expected, and we are now beginning to see the orders being generated. The first three-month campaign generated £100k of closed orders, plus a pipeline of £500k which we are forecasting we will close more sales from.
The communication between Beanstalk and our team has been very good, which I’m sure is a factor in helping achieve such good results.
Sales & Marketing Director, Europe
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